Category Archives: Self Care

EQ better leader

5 Ways Emotional Intelligence Can Make You a Better Leader

As a business leader, your ability to connect with, collaborate with, and inspire the people on your team is crucial. Something that affects your ability to fulfill these roles is your emotional intelligence, a concept popularized by American psychologist and journalist Daniel Goleman in his book, aptly named, Emotional Intelligence.

Like intellectual intelligence, emotional intelligence can improve over time—which is good news for anyone hoping to lead more effectively in both their professional and personal lives.
What Is Emotional Intelligence?

What Is Emotional Intelligence?

Emotional intelligence, often noted as EQ or EI, is a person’s ability to recognize, understand, manage, and influence their emotions and other people’s emotions. The concept emerged after decades of research suggested that IQ (a measure of a person’s intellectual intelligence) was not always a great predictor of success.

That is, many people with high IQs fail to develop healthy relationships, profitable business ventures, or even general well-being. Likewise, some people who trend lower on the traditional IQ scale enjoy both subjective and objective measures of success in many areas.

This led psychologists to realize that there must be other things also contributing to whether a person succeeds in life. Emotional intelligence, as it turned out, is one of them.

Based on research from Goleman and other psychologists, EQ has a few key components:

Self-awareness: you can recognize your emotions and understand how they influence your feelings, thoughts, and behaviors

Self-regulation: you demonstrate impulse control, integrity, and the ability to manage your emotions in a healthy way

Social awareness: you’re comfortable in social situations, can pick up on subtle social and emotional cues, and are sensitive to unique group dynamics

Relationship management: you feel empathy for others and are able to inspire and influence people in an engaging way

5 Benefits of Emotional Intelligence for the Leader in You

By sharpening the above components and becoming more emotionally intelligent, you can expect your leadership skills to improve. Here are 5 specific ways:

  1. Improve your communication. The ability to convey exactly what you need from your team, and the ability to listen to what their needs are, can maximize productivity, prevent costly oversights, and ensure that everyone is clear about your company’s mission and expectations.
  2. Defuse conflict. As an emotionally savvy leader, you can prevent small issues from devolving into larger ones, and even address more serious issues with tact and timeliness.
  3. Set a positive workplace standard. You can help create a culture of trust and collaboration that impacts everyone from your colleagues to your customers.
  4. Leverage adversity. Being able to make difficult decisions and reflect honestly on the outcomes allows you to learn more from your challenges and setbacks.
  5. Connect with, develop, and retain quality talent. People want to work with strong leaders. By taking ownership of your own emotional intelligence, you can literally influence and strengthen your team at every level of your organization.

But the benefits don’t stop there. People with a high EQ have been shown to have better mental and physical well-being, less perceived stress, and healthier relationships. So, no matter what your job role is within your organization (or even your own family), know that developing your emotional intelligence can have a profoundly positive impact on everyone around you—including yourself.

How valuable is EQ in the workplace? Tell us what you think.

Author: Pedro Diaz
Pedro-Diaz-authorPedro Diaz is the CEO of Workplace Mental Health Institute. He’s an author and accredited mental health social worker with senior management experience. Having recovered from his own experience of bipolar depression, Pedro is passionate about assisting organisations to address workplace mental health issues in a compassionate yet results-focussed way. He’s also a Dad, Husband, Trekkie and Thinker.

Connect with Pedro Diaz on:
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Mental Health Month Activities

17 Things Your Workplace Can Do For Mental Health Month Activities

Three elements that contribute to a sense of mental health and wellbeing in the workplace are feeling valued, connected to others, and safe.

Mental Health Month gives us an opportunity to reach out and let people know that they matter. That they matter to us.

Design your mental health month activities with these three elements in mind, to create a culture of compassion, fun and connection.

Have a look at these activities below to find something suitable for your team:

Mental Health Month Ideas that are Quick and Low Cost

Mental Health Month Activities

1. Hold a morning/afternoon tea to raise awareness

This is the traditional event. Provide food and they will come! But be careful with this one. If mental health and wellbeing has not been at its best lately, this can backfire and be seen as tokenistic. If you’re going to do this activity, you want to make sure you follow it up with a long term strategy, or have your Senior Exec team pledge their genuine commitment to mental health and wellbeing.

2. Register your team for the Compassion Games

A little bit of kindness can go a long way. Look at the difference it has made in the video at the website here: http://compassiongames.org/

3. Hold a ‘Lunch & Learn’ session on resilience at work

A quick and easy way to introduce the idea of positive mental health and wellbeing to a large number of employees, in a casual and laid back way. Contact us to find out about having a workplace mental health specialist attend your lunchroom in October.

4. Put posters up in the workplace

Mental Health poster do not have to be all doom and gloom In fact, we think it’s better if they focus on the positive side. You can download our posters for free at https://www.wmhi.com.au/posters

5. Tell each other what you like about them

Perhaps you write on a card for each of your team mates, or just make a point of telling them. Either way, find your way to let others know you like having them around. You never know who may really need to hear it today.

6. Engage your team in the ’10,000 Step Challenge’

The research is very clear – physical health and mental health go hand in hand. Have some fun with it by challenging your colleagues to a ‘Step Challenge’. Have participants track their steps with an iphone, fitbit, or pedometer, and log it each day. Offer a prize to the winners each week.

7. End your meetings with “proud and thankfuls”

Let your colleagues know they are appreciated, by this short ritual. At the end of a team meeting or briefing, having each person nominate one person they are thankful for, and why. You’d be surprised what a difference this can make to teamwork and connection.

8. Include an employee story in your newsletter

Have an employee who has experienced mental distress share a little bit on what helped them to feel better. Make sure the story is positive and inspirational – there’s no need to go into all the gory details. It’s even better if this is a person in a senior position. It lets people know that mental health can affect anyone, and that it’s OK to talk about it. Make sure the person is fully comfortable with talking about it.

9. Share some information or videos by email

Let people know it’s Mental Health Month, and share some information on where people can go to get help in the local area. Find some (tasteful) funny or inspirational videos and share them with others.

Mental Health Month Ideas for the Truly Committed

1. Host a ‘Wellbeing Day’ with a range of resources for all staff

This can be an annual event. Find an appropriate space and invite all staff to come along for the day/half day/short session. Set up some tables and invite local health professionals to share some information about their services (yoga, fitness, nutrition, counselling, volunteer groups, etc). Have lucky door prizes and competitions.

2. Invite a Speaker to your workplace event

Invite a mental health or motivational speaker to attend your event and start a conversation about wellbeing. Our specialists are available throughout October, so contact us for more information.

3. Launch an Online Learning Program

Online courses can be a great way to educate employees who have little time, or who are dispersed geographically. Pretty much anything can be delivered by an online format – so long as you have internet connection. This is a quick and simple way to get need to know information to your people.

4. Run some live training on mental health or resilience

Live training is the best way to learn about mental health and wellbeing. Our Workplace Mental Health Specialists are extremely knowledgeable, yet down to earth and fun facilitators who will make sure you have a great time while learning such vital skills that you can apply at work or home, for the rest of your life.

5. Announce the roll out of your Employee Wellbeing Survey

What better way to really find out how the workplace impacts on employee wellbeing than by asking the people themselves! Of course, this has to be done carefully. Our EWS16 Assessment uses validated measures, to help workplaces discover the true level of mental wellbeing within their specific organisation, but more importantly, to identify which activities will make the biggest difference to their employees overall. So their efforts can be channelled in the right direction.

6. Create a ‘Green Room’ space

Workplaces that are benchmarking when it comes to mental health and wellbeing are very aware of the impact of the physical environment on mental health and wellbeing. If you don’t have one, consider setting up a space that is more relaxed and laid back environment for staff to use when they like. It doesn’t have to be labelled as a ‘mental health space’, but just a nice room or area with some couches, magazines, a ‘pod’, a few plants, or whatever – be creative!

7. Put out the call for workplace champions or ‘first responders’

Just as we have designed Workplace Health & Safety Officers, so too it is recommended that workplaces have ‘Mental Health First Responders’. These people need specialised training in how to respond to people that may be in emotional distress. They may also sit on the Wellbeing Committee and be involved in wellbeing initiatives for the organisation. It helps to ensure that initiatives are communicated and adopted organisation wide, and means that work can be distributed amongst team members.

8. Begin your ‘WELL Certification’

WELL Certification is the leading tool for advancing health and wellbeing in buildings globally. A WELL Accredited Professional can help you to achieve certification for your building, workspace or community. Contact us for more information.

So, please, let me know what you did for Mental Health Month, will you?

Author: Pedro Diaz
Pedro-Diaz-authorPedro Diaz is the CEO of Workplace Mental Health Institute. He’s an author and accredited mental health social worker with senior management experience. Having recovered from his own experience of bipolar depression, Pedro is passionate about assisting organisations to address workplace mental health issues in a compassionate yet results-focussed way. He’s also a Dad, Husband, Trekkie and Thinker.

Connect with Pedro Diaz on:
Pedro Diaz on Google Plus Pedro Diaz on Face Book Pedro Diaz on LinkedIn

Bullying – WMHI blog header

5 More Subtle Signs of Workplace Bullying

You may not think of your office as a place where bullying occurs, but believe it or not, this kind of interpersonal conflict happens in places other than just the schoolyard.

In fact,

research has shown that as many as 1 in 4 people report that they have experienced workplace bullying firsthand.

Unfortunately, workplace bullying often goes under the radar. Why? First of all, it’s not always as obvious as the overt name-calling, shoving, and teasing that we have come to associate with made-for-TV bullies. Secondly, bullying can be embarrassing: a team member who is being bullied may not want to talk about it for fear of looking weak. He or she may also feel pressure to avoid ‘dobbing in’ a coworker, or becoming the target of the bully if they step in on someone’s behalf.

But workplace bullying can and should be addressed by managers in any business or company. In the work environment, bullying tends to be a long, slow, and progressive process, whereby the perpetrator emotionally and psychologically manipulates his or her target over time. This can lead to serious problems with an overall workplace environment and may even contribute to lost productivity, increased errors, and other issues that are common with a distracted and unhappy team member (not to mention a worst-case scenario in which companies are held legally liable for failing to protect an employee against bullying).

Are you a psychologically safe manager? Take the self-assessment to find out.

WMHI Blog – 5 More Subtle Signs of Workplace Bullying

So, the first step in putting an end to workplace bullying in your company is to learn how to tell if, when, and where it’s happening. Here are 5 subtle signals that your workplace environment may be home to some bullying:

  1. Frequent use of the blame game.

Is there a person on your team who seems to always have an excuse for his or her performance? Does he or she frequently point fingers at someone else, using another person as a scapegoat? Responsibility has to lie somewhere: if someone is unwilling to take personal responsibility for their own actions or inactions, then chances are they’re attempting to unfairly shift that responsibility to someone else.

  1. Minimising the thoughts, contributions, and feelings of others.

Having a patronising attitude toward someone is a subtle way of putting that person down and making him or her feel victimised. A team member who appears to make fun of, minimise, undermine, or discredit someone’s ideas or needs (especially on a consistent basis) could be bullying. They maylaugh derisively at someone’s thoughts or ideas; or physically disengage in communication by turning away and changing topic drastically.

  1. Deceit and dishonesty.

We all tell white lies from time to time. But if a person has a pattern of frequently lying, raising false hopes, or saying they’ll do something and then failing to follow through, then this could be a sign that he or she is trying to take advantage of the people around him or her.

  1. Intentional isolation by way of ignoring or excluding someone.

A sensation of “us versus them” can be seriously detrimental to the health and unity of a company. Team members may achieve this by purposefully not inviting someone to a work event or failing to include them in pertinent discussions, meetings, or projects. Purposefully underusing a team member or persistently delegating undesirable tasks to him or her (especially if they fall within many people’s job descriptions) can also be seen as an attempt for separation.

An example of this is, ‘ghosting’, where the bully will ignore a team member’s attempts to  communicate for legitimate work reasons, while they acknowledge other people’s communication that they consider more important. While this practice is, unfortunately, widely tolerated in Australia, it is, nonetheless, damaging.

  1. Excessive flattery.

Going overboard on compliments and flattery is disingenuous at best; at worst itcan be a form of manipulation, persuading the target to check for the flatterer’s approval on any decisions or action. It can also be used as a prelude to more overt bullying, encouraging a person let their guard down, therefore becoming easier to manipulate.

The best bullies tend to be very smooth operators, able to hide their bullying well, and will leave just enough wiggle room to claim their good intentions are being misconstrued, in the event they’re called out. The best defense against bullies is education and awareness.  When people are aware of the signs, it becomes harder for the bully to operate freely.

Keep in mind that workplace bullying can happen at any level and in any direction within your company. Everyone, from senior level executives all the way to the newest team members should be held to the same standards that are necessary to create a positive and healthy work environment.

To your mental health,

– Pedro Diaz

Author: Pedro Diaz
Pedro-Diaz-authorPedro Diaz is the CEO of Workplace Mental Health Institute. He’s an author and accredited mental health social worker with senior management experience. Having recovered from his own experience of bipolar depression, Pedro is passionate about assisting organisations to address workplace mental health issues in a compassionate yet results-focussed way. He’s also a Dad, Husband, Trekkie and Thinker.

Connect with Pedro Diaz on:
Pedro Diaz on Google Plus Pedro Diaz on Face Book Pedro Diaz on LinkedIn

loyalty-blog-image

Workplace loyalty is dead. Or is it?

loyalty-blog-imageLooking around at today’s organisation and it would seem as though employee loyalty to their organisation and organisations’ loyalty to their employees is dead. For many of today’s workforce, the greener grass at the other company or new position is too tempting to pass up. In fact, a recent study by LinkedIn showed that Millennials, those who reach adulthood in the 20th century, will work for nearly twice as many companies in the first five years of their career than their parents did. What’s more, today the average person will have twelve to fifteen jobs in their lifetime. Is this the nail in the coffin for loyalty?

A look at history

In the not-so-distant past, loyalty in the workplace meant remaining at the same company throughout a person’s career. During much of the 20th century, employees would work their entire career for one or two employers and in return, the organisation would give their employees the unspoken promise of lifetime employment and a pension retirement. With the popularity of unionisation throughout the 1960’s and 1970’s, collective bargaining agreements and the promise of steady raises and consistent employment held employees to their companies during uncertain economic times where double digit inflation was the norm. However, as the grip of unions began to loosen in the 1990’s in favor of human resource departments and individual performance reviews, employee loyalty began to loosen as well. With the advent of the internet and the expansion of a global economy, suddenly labor costs could be cut dramatically by hiring a less expensive workforce in another country and a company’s loyalty to their workers at home was cast aside in favor of global expansion and rising profits.

Redefining Loyalty

While it is tempting to assume that in today’s economy, it is impossible for organisations to show loyalty to their employees, it perhaps is more important to redefine what loyalty looks like in the 21st century. Where our parents and grandparents showed loyalty to their company by doing their job tirelessly for 30 or 40 years, today’s worker is more likely to look for ways to use their individual talents on behalf of the organisation. Whether they are looking for innovative ways to solve a problem, creating effective work teams or helping employees reach their own career potential, today’s workers are driven by a need to see how their work relates to the organisational objectives as a whole. Managers who use performance reviews to discuss how an individual’s goals relate to the overall organisational mission will be rewarded with loyalty to that objective. Such loyalty is arguably more productive in today’s fast-paced business environment and contributes to a strong workplace culture.

Loyalty can also be defined as compensating employees fairly for the work they are completing. Too many companies rely on their organisational mission for their compensation strategy, arguing that contributing to their purpose should be enough to combat unfair wages. In reality, organisations who compensate their employees fairly and who have clearly defined objectives for bonuses and raises are more likely to retain their employees.

While it is nice to talk about organisation-wide strategies for both garnering and showing loyalty, applying these principles on a team level may be even more important. While more than 30% of Fortune 500 chief executives have lasted less than three years over the course of the last two decades, research from the Gallup organisation shows that employee engagement, a common indicator of productivity, has declined across industries over the last decade. Since top-down initiatives cannot function if senior leadership is in constant fluctuation, the lot falls to mid-level managers to foster team loyalty:

  1. Identify and reiterate the team’s purpose. Align the team’s short and long-term goals with organisational strategy that will help team members see how their success contributes to the business as a whole.
  2. Encourage open discussion without blame or shame. Creating an environment where ideas, opinions, successes and failures can be shared without fear of negative repercussions fosters a sense of loyalty amongst a team’s members.
  3. Ask more questions than you answer. Casting a wide net throughout the team for feedback and input allows everyone to express their feelings and work toward a consensus.
  4. Openly praise success. Both individual and team-based success should be frequently praised in public when objectives are achieved.

While it is unlikely a person will end their career with the same company they began it with, loyalty to a team or organisation is not dead. Instead, it has a new face that is reflective of a fast-paced, changing economy.

To your mental health,

– Pedro Diaz

Author: Pedro Diaz
Pedro-Diaz-authorPedro Diaz is the CEO of Workplace Mental Health Institute. He’s an author and accredited mental health social worker with senior management experience. Having recovered from his own experience of bipolar depression, Pedro is passionate about assisting organisations to address workplace mental health issues in a compassionate yet results-focussed way. He’s also a Dad, Husband, Trekkie and Thinker.

Connect with Pedro Diaz on:
Pedro Diaz on Google Plus Pedro Diaz on Face Book Pedro Diaz on LinkedIn

Pivotal-Generation

The Pivotal Generation: How Today’s Teens Will Change the World

Pivotal-GenerationPedro recently was asked for his thoughts on ‘the pivotal generation’ and given perhaps their most defining trait of always being ‘plugged in’ to the internet and social media, what mental health challenges they may face, if any, in the workplace. Following is an excerpt from that interview.

Centennials / Gen Z have been dubbed the “pivotal generation.” Do you agree with that title? What does it mean with regards to teens’ roles in society today?

It’s definitely an interesting title.

There’s no fixed age range, but generally speaking the term ‘Pivotal Generation’ refers to people currently under the age of 18. Why pivotal? Because the research shows they are displaying different patterns of thinking and behaviour to the Gen Y / Millennials before them. And some have suggested that those differences put them in a position to change the world.

In that sense, the Centennials have the opportunity to be pivotal but it’s yet to be seen whether they’ll take on that challenge. As a challenge it’s a big one, and it comes with a lot of responsibility.

What concerns me is whether a whole generation, whose obsession is with branding and personal (not collective) success, is ready to change the world.

That’s an interesting point – do you think today’s teens will in fact change the world?

Yes of course, every generation changes the world, in a sense. They cannot help it. The question is whether it will be an accidental change or an intentional change. The Centennials are in a world full of resources. Will they be able to get together collectively and decide how they want to shape it? There is no evidence to show they are any more willing to do that than previous generations. They are highly motivated for sure, but their focus appears to be on personal success over the collective.

We are at a pivotal moment technologically speaking. How will the human engage and interact with the technological and what impact will it make around the world? We have the option of self annihilation or evolution of the species.

I’d like to think we’ll go for evolution, but there are some indicators we are headed for self annihilation – just look at the increasing suicide rate for example. And that has been linked to an existential crisis magnified through technology like social media. For a species to evolve we need to be more ‘other people’ focussed, not just about ‘me’.

Have we taught the values of compassion and interest in others needed to drive meaningful change to Centennials or are they caught up in their own egocentric search for meaning through material things? And are these drives enough to change society? That remains to be seen.

In the workplace, definitely the pace of change has the potential to be more significant than with any previous generations. There’s a need for innovation. We’re already seeing challenges between Millennials and the older generations with older generations losing out – being slower to learn new technology (generally speaking), less able or willing to show initiative, or to think on their feet and adapt rapidly. They are more wired to an old-school academic mentality of first learning the theory, and following instructions. But that mentality is not able to rewire itself as needed. One exciting thing about Centennials is they live in a world where they do not need established institutions to learn what they need to learn at an expert level. Almost all skills are at their fingertips and they know where and how to get the knowledge.

What would you say are some of the defining characteristics of Gen Z / Centennials?

Certainly we’re generalising here, but I would say they are:

  1. Tech savvy, knowing how to use technology and where to go to find information;
  2. Defining their own way to live, their own kinds of relationships and sexuality;
  3. Focused on ‘success’ and they want it big – and they also have the platforms where that’s possible;
  4. Social media savvy and have their own rules and etiquette for it

How would you say Centennials compare to Millennials, for example mentally, emotionally or socially?

Centennials share the same affinity with technology as Millenials, but this is taken a step further when it comes to the ability to adopt new technologies even faster, and to engage with social media in a more complex way.

In comparison to the Millennials, Centennials in some ways demonstrate a return to the values of the Gen X or Baby Boomers with an emphasis on personal success, ambition, and seemingly materialistic values. Yet they are not restricted in how they go about accomplishing this.

For example, while they are very driven for personal success, Centennials really don’t follow the old patterns of work – Monday to Friday 9-5, or even old styles of entrepreneurship. They can now make a living off of “nothing”. Very intangible stuff, like blogging about a company’s product, for example. This is perfect for the current environment, or perhaps it’s what’s shaping the current environment. Whereas Millennials still have a foot in each door of the old and the new way of working.

The problem I see is that with so much dependence on social media and personal branding, life can become superficial. There can be existential crises when your success is defined by your social media status. But is that really any different from the status of the old days – which was all about climbing the hierarchy in an organisation? At the core, I see the same issues, on a different playing field.

Author: Pedro Diaz
Pedro-Diaz-authorPedro Diaz is the CEO of Workplace Mental Health Institute. He’s an author and accredited mental health social worker with senior management experience. Having recovered from his own experience of bipolar depression, Pedro is passionate about assisting organisations to address workplace mental health issues in a compassionate yet results-focussed way. He’s also a Dad, Husband, Trekkie and Thinker.

Connect with Pedro Diaz on:
Pedro Diaz on Google Plus Pedro Diaz on Face Book Pedro Diaz on LinkedIn

Owls

When being the boss’ favourite can hurt your career

OwlsMachiavelli once ruminated on whether, as a leader, it was better to be loved or feared. While he concluded that it is “safer” to be feared than loved, as humans we crave community and recognition from those we respect or who are in a position of leadership.

Our natural instinct in the workplace is to try to curry favor with the boss so we can be influential in the decision making process, know that our ideas are heard first or bend the ear of our leader when promotion opportunities arise. While all of this might sound great for you personally, it can actually work to your detriment in very important ways.

Envy brings out the worst in people

When you are seen as the “chosen one” in the office, your teammates and coworkers will inevitably begin to envy you. While it may appear inconsequential at first, your proximity to your boss’s power may present some challenges in doing your job. Coworkers will gradually shut you out of important interpersonal office relationships. Even those who eschew workplace friendships recognise the need for connectedness in sharing crucial work-related information and team communication. If you are seen as the boss’s favorite, you may be left out of the loop, intentionally or not.

Hitching your wagon to your boss’s horse may work against you

Currying your boss’s favor is nice while it lasts. However, bosses who tend to play favorites are also fickle in their affection. You may be the heir apparent to their job one week and at the rear of the pack the next thanks to a manager’s changing whims or perceptions. It is also unwise to attach your merit within an organization to anyone else’s. Sure, your boss is influential today, but should they lose their position or credibility, you will likely lose yours as well unless you are associated with something other than your boss.

You begin to lose your objectivity

The idea of “groupthink” was first introduced by Irving Janis in 1972. He theorised that groups who are insulated from outside opinions are subject to faulty reasoning, a deterioration of mental capacity and a lack of moral judgment. Whether that group consists of 2 or 20, the concept remains the same. The longer you spend in the shadow of your boss, the more likely you are to insulate yourself from the differing opinions of your coworkers. Without that difference, you lose the ability to make an objective decision. This, coupled with a growing sense of invulnerability inevitably leads to carelessness and negative consequences.

So what should you do instead?

As humans we tend to want to be recognised for our accomplishments. We want to feel as though we are in positions of power to affect change for the better. In order to do this without sacrificing personal integrity or career trajectory, it is important to act decisively and methodically in your relationship with your boss.

  1. Honesty is the best policy. Do not oversell your influence with your peers or your boss. Give credit where credit is due. Never claim success that is not yours.
  2. Honour the workplace team. As tempting as it may be to let favoritism work for you, remember that your work team is where the majority of your tasks are accomplished. If relationships are strained, productivity plummets and your credibility dwindles.
  3. Be impeccable with your word. If something is shared in confidence with you by your boss, do not tell your coworkers until your boss shares the information. If something is shared in confidence by a teammate, do not tell your boss but rather encourage your coworker to build that relationship.
  4. Get to know other executives. Many people who are seen as parrots of their boss can combat this by interacting with other executives and learning from their insights. While some bosses become paranoid about losing their sidekick, most will see your desire to learn as a way to leverage your talents with other areas of the organization.

As nice as it may be to have the favour of your manager, you might find that it leads to greater stress and career hindrance rather than help.

Author: Pedro Diaz
Pedro-Diaz-authorPedro Diaz is the CEO of Workplace Mental Health Institute. He’s an author and accredited mental health social worker with senior management experience. Having recovered from his own experience of bipolar depression, Pedro is passionate about assisting organisations to address workplace mental health issues in a compassionate yet results-focussed way. He’s also a Dad, Husband, Trekkie and Thinker.

Connect with Pedro Diaz on:
Pedro Diaz on Google Plus Pedro Diaz on Face Book Pedro Diaz on LinkedIn

Office files

How to Avoid Taking on Too Much Work

Office files

4 reasons why you can’t say no to too much work

Let’s say you find yourself tasked with leading a new project – say it’s the rollout of a company-wide performance management system.

In your first strategy meeting your team determines that you need to conduct interviews with managers, create and validate metrics for making hiring and promotion decisions, and work with senior leaders to ensure the system is in keeping with corporate culture. As you begin to divide tasks, you volunteer to conduct the interviews because you are the project manager and you want to lead from the front. Then, you offer to take a second look at the metrics to give them a “second set of eyes”. Then, since you are leading the team, you begin meeting with senior leaders too. Before long you start to struggle to meet your commitments, and feel a growing resentment toward the rest of the team for not pulling their weight.

Does this pattern sound familiar to you? Outside of the specifics of the performance management project example, many of us take on too much work and this leads to resentment.

We often give a hundred reasons why we do take on so much work, to the point of not being able to do any of it well. However, they can generally be distilled into three categories.

We want to please

Regardless of whether you classify yourself as a “people pleaser” or not, everyone loves to feel needed and appreciated. However, typically people who struggle to say, “No” to a request have an intense fear of rejection or a fear of failure. Our early life experiences with especially harsh or critical parents can often result in the feeling that your inaction will result in the disappointment of your friends or colleagues. The desire to please is also deeply connected with anxiety, resentment, passive aggressive behavior, stress, and depression.

We have a lack of self-awareness

Self-awareness is one of those terms that everyone loves to throw around but few will do the difficult work to acquire. When we don’t have a good handle on our own capacity or ability level, it is easy to underestimate how much effort a certain task will require from us. If you continuously make work decisions with a lack of self-awareness, you will often find yourself buried under a mountain of tasks you do not have the ability to complete in a timely and efficient manner.

We don’t think we have a choice

The idea that you do not have a choice whether to take on a task is partly connected to a need to please and often connected to feelings of insecurity or anxiety. Once you begin making work decisions based on feelings of helplessness, resentment and anger soon follow. Before long, you are left feeling “stuck” or “trapped” in your job, even if it is something you previously enjoyed.

What to do instead

Fortunately, there are a few easy strategies to avoid taking on too much at work. First, learn how to wait. Often times people who take on too much do not wait for others to volunteer. Unless the task is something you are excited about, count to 20 and really consider the task before agreeing to it. Second, when faced with a person asking you to do something, ask three questions.

1. What is the specific task that is being requested? Many people love to make requests without completely formulating the task in question. When you ask a requester this question, it forces them to list out the particulars of the task at hand and allow you to determine if it is within your skill set and timeline or not.

2. Will I need to learn a new skill to complete this task? There are times in our careers when we are ready and able to learn a new skill that will benefit us in the long run. If your current workload allows for the time and effort it would require to learn a new skill and if you are interested in the new skill, go for it. If not, politely decline.

3. How does this task fit into my overall workload? If you have to juggle your existing schedule for anything other than a once-in-a-lifetime opportunity, it’s okay to say “no” instead.

As difficult as it may be to say “no” at work, consider it a long-term investment in your career. Not only will you be perceived as an honest individual, you will be able to reliably meet the deadlines and demands placed on you. Feelings of anger and resentment will melt away and you may even find yourself with more time to pursue career advancement or skill development.

Author: Pedro Diaz
Pedro-Diaz-authorPedro Diaz is the CEO of Workplace Mental Health Institute. He’s an author and accredited mental health social worker with senior management experience. Having recovered from his own experience of bipolar depression, Pedro is passionate about assisting organisations to address workplace mental health issues in a compassionate yet results-focussed way. He’s also a Dad, Husband, Trekkie and Thinker.

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beat post holiday stress

Beat Post Holiday Blues With These 5 Steps

Beat-Post-Holiday-BluesThe holidays can be hectic. And, since even positive stress is still stress, they can wear people out. Even if the people on your team had only positive experiences throughout the holiday season, heading back to work afterward can leave everyone feeling let down. Productivity and mental health in the office can both suffer as a result.

How Can You Tell People Have the Holiday Blues?

It’s not as simple as someone walking around with a glum look on their face. Most of us almost automatically keep a positive or at least neutral demeanor at work, even if we’re not really feeling it. Instead, you may see post-holiday depression manifest in other ways.
Sometimes, someone who usually does stellar work will turn in stuff that just meets the minimum requirements. Others may take longer than usual to get things done. Still others may avoid chatting, come in late or call in sick more often.

No matter how people are showing that they are in a slump, you as their manager can help them turn it around to make things more positive going into the new year.

How to Battle the Blues

Putting a few policies and actions in place to start can get people out of a funk and back to being engaged and content at work. A few things that can help battle workplace depression:

1. Leave the out-of-town messages on.

When people come back to the office after a trip or a few days off for the holiday, let them know it is okay to keep their away messages on on their email and voicemail for another day or two. This gives them breathing room to catch back up with work and to get back into their routine before they are crushed with new incoming messages.

2. Show empathy.

Let people know that it’s okay for them to feel down in the wake of the holidays. Instead of worrying about wallowing, recognize that expressing emotions allows you to properly process them so that you can move on and get healthy. If you are feeling a bit of post-holiday workplace depression yourself, confide in your team members. They need to see that you trust them enough to express emotions to them and that you understand what they are feeling, too.

3. Cut everyone a little slack.

It’s perfectly normal for people to work a little slower or to make a few mistakes when they are just getting back from the holiday festivities. Be understanding when it happens. If people are feeling high stress because they are getting called out on mistakes, that will only multiple issues and make them last longer. In fact, it makes sense to lower goals for this time of year so that you account for time people spend out of the office as well as the time it takes to get them back into the groove.

4. Make healthy drinks and snacks available.

We all overindulge over the holidays. Whether it’s a bit too much to drink or suffering the effects of rich meal after rich meal, it doesn’t leave us feeling our best. Stock the break room with bottled water, seltzer, fruit and whole grain snack bars. People will appreciate the chance to keep themselves on post-holiday diets and to be able to forge healthy habits in the new year.

5. Make it possible for people to get out of work early.

When you’ve just spent a couple weeks at the beach or camping in the great outdoors, it can be hard to adjust to 10 hours a day in an airconditioned box, and an hour or two of public transport either side. If it is possible to offer a half-day here and there or stop work an hour early now and then, consider adding it. People will be grateful for both the extra free time and for the chance to get out and enjoy the sunshine.

The good news is that, after a while, people fall back into their normal routines. By making the transition back into work after the holidays easier, you can help people get back to normal faster and enjoy a healthier and more productive workplace.

Author: Pedro Diaz
Pedro-Diaz-authorPedro Diaz is the CEO of Workplace Mental Health Institute. He’s an author and accredited mental health social worker with senior management experience. Having recovered from his own experience of bipolar depression, Pedro is passionate about assisting organisations to address workplace mental health issues in a compassionate yet results-focussed way. He’s also a Dad, Husband, Trekkie and Thinker.

Connect with Pedro Diaz on:
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toxic-workplace-culture

5 Signs You Might Have a Toxic Culture

toxic-workplace-cultureA toxic environment is a disease to any business. Unhappy people are demotivated and easily drawn out of the business, which, depending on the industry, can lead to the business having a bad reputation amongst potential employees. So not only is it important that your business doesn’t have a toxic culture, it’s also imperative to know the symptoms that indicate you might and what you can do to stop the disease from spreading. Here are the five most obvious symptoms and what you can do to remedy them:

Dysfunctional relationships among staff.

Signs of infection:

  • Cliquishness
  • Favouritism
  • Lack of communication
  • Grudge-holding
  • Staff are pitted against each other

Remedy:

Team bonding, as clichéd as it sounds, should never be underestimated. Friday afternoon drinks and other social events such as Christmas parties or a quarterly dinner, with 100% inclusion, will work wonders with turning your bitter group of individuals into a team. To further reinforce this, set team based rewards and incentives rather than individual ones. This stops team members feeling like the person next to them is their rival and not their teammate.


Your people feel they have a lack of work-home balance.

Signs of infection:

  • Team members’ personal relationships are suffering due to work
  • People work longer hours than they should or need to because they either feel like they have to, or are forced to
  • Staff are stressed at work and take it home with them

Remedy:

Be mindful of the mental health of your staff. Assure them it is your number 1 priority. Be a trusted rock for your staff. If they are having troubles in their personal life, be someone understanding that they can talk to, and if they need it, allow them the time away from work to tend to their personal needs. A happy team member is a lot more effective in an 8-hour day than a miserable one is in a 12 or 15-hour one.


Low morale.

Signs of infection:

  • People are unmotivated
  • People appear downtrodden and frustrated
  • People openly talk about not wanting to be there

Remedy:

Having a high morale will go a long way to ensuring you do not have a toxic work culture. Managing your people with a foundation of positive reinforcement, even when critiquing their performance, is pivotal to curing low morale. Nobody wants to be told they aren’t good enough or aren’t trying hard enough. “Good job” goes a long way in the good times. “We are doing great and will get through this” goes even further in the hard times. Also, be sure to trust your people. Micro-managing them will breed frustration and annoyance among your staff: trust that they know how to do their job and if and when they could do it better, give them feedback.


High turnover of staff.

Signs of infection:

  • New people don’t stay very long
  • You are constantly recruiting and training new employees

Remedy:

High staff turnover is the most obvious sign that something isn’t right in your business. Unfortunately, the reasons for it can be multi layered. It could be due to any of the other symptoms mentioned. To cure this, you must cure the other symptoms because constantly having to hire and bed in new staff will slow your  progress and cost you a lot of money. Whereas a happy, experienced team who know the business will get more done, better and faster.


(Uh oh) You.

Signs of infection:

  • You set unrealistic expectations of your staff
  • You are cold and unsympathetic
  • You do not listen to your staff
  • You instil fear in your staff
  • You are hypocritical
  • You scapegoat individuals

Remedy:

Whoa there! That comes off seriously judge-y doesn’t it? I firmly believe that as leaders, we are doing the best we can, with the resources we have.  But this doesn’t stop employees in a toxic culture thinking (even saying) things like this about you.  Being a strong leader, who makes decisions and manages their staff from a place of positivity and genuine care, will cure every symptom of a toxic culture that you have. Take the steps to build and nurture your people into a team who work for one another to achieve their goals. Make your staff feel wanted and appreciated through positive reinforcement. Make them stay because they are loyal to you, their team members and the work culture you have built.

Toxic cultures are nasty places to be.  But as a leader, wouldn’t you like to be part of the clean up crew?

Author: Pedro Diaz
Pedro-Diaz-authorPedro Diaz is the CEO of Workplace Mental Health Institute. He’s an author and accredited mental health social worker with senior management experience. Having recovered from his own experience of bipolar depression, Pedro is passionate about assisting organisations to address workplace mental health issues in a compassionate yet results-focussed way. He’s also a Dad, Husband, Trekkie and Thinker.

Connect with Pedro Diaz on:
Pedro Diaz on Google Plus Pedro Diaz on Face Book Pedro Diaz on LinkedIn

Workplace Mental Health Institute