Tag Archives: Psychological Injury at Work

how psychological safety helps

How Psychological Safety Helps Every Voice Be Heard at Work

I’ve lost count of how many times I’ve seen this in workplaces across Australia. There’s always that one person in the room who doesn’t say much in meetings. They’re listening carefully, scribbling notes, maybe giving the occasional nod — but rarely jumping in.

Then a new manager comes along and asks them directly: “What’s your take on this?”

The room turns. The quiet observer speaks. And suddenly, the project takes a whole new direction.

That’s not by chance. That’s what happens when people feel safe enough to share what’s really on their mind.

how psychological safety helps
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The Quiet Revolution

Whether it’s in Sydney, Melbourne, or even further afield, I’ve noticed the same pattern: the loudest voices often take up the most space. But the real breakthroughs? They often come from those who prefer to think before they speak.

The problem is, many workplace cultures still favour quick answers and fast talkers. The deeper, more reflective ideas often slip through the cracks. After a while, quieter people stop offering them at all.

But when organisations build genuine psychological safety — a culture where people can contribute without fear of being dismissed or judged — those quieter voices begin to rise. And that’s when the real innovation begins.

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What Psychological Safety Really Means

It’s not about being overly “nice” or avoiding tough conversations. True psychological safety is about creating the right conditions so people feel safe to bring their whole selves to work. That looks like:

  • Questions being seen as curiosity, not criticism
  • Mistakes treated as part of the learning process, not failures to hide
  • Different ways of thinking actively welcomed
  • Silence respected as thinking time, not disengagement

In other words, it’s about trust. And trust is at the heart of how to maintain healthy relationships — not just at home, but in the workplace too.

Practical Ways Leaders Can Make It Happen

From what I’ve seen work with Australian teams, a few simple habits can make all the difference:

Start with quiet reflection. Give everyone a few minutes to write their thoughts before the group discussion. It levels the playing field between the quick talkers and the deep thinkers.

Make sure everyone has a voice. Go around the room and give each person their turn, no skipping.

Use small groups. Break discussions into trios or quartets where people feel more comfortable to contribute.

Follow up one-on-one. A quick “I’d love to hear what you were thinking earlier” can bring out great ideas that might not have been voiced in the meeting.

What Changes When You Get It Right

When teams build psychological safety into their culture, you start to see big shifts: fewer workplace conflicts, less turnover, better collaboration, and stronger problem-solving.

But beyond the numbers, there’s a bigger win: that quiet team member finally speaking up, and everyone realising the breakthrough idea was sitting in the room all along.

Are you a psychologically safe manager? Take the self assessment to find out.

Your Next Meeting

Take a look around the table. Who’s listening more than they’re talking? Chances are, they’re holding onto something valuable. Sometimes the most powerful leadership move is to pause, ask, “What’s your perspective?” — and then really listen.

The best ideas don’t always come from the loudest people. They come from the people who feel safe enough to share.

Final Thoughts

Building psychological safety isn’t just good for innovation — it’s essential for building resilient, connected teams. And just like in any relationship, trust is what keeps people engaged, motivated, and willing to speak up.

If you’re looking for ways to strengthen your workplace culture, we’ve got free mental health materials available to help you start the conversation. Our workplace mental health training can also show your leaders how to foster trust, create safer spaces for discussion, and turn psychological safety into a genuine competitive advantage.

Because when every voice is heard, that’s when workplaces truly thrive.

Author: Peter Diaz
Peter Diaz profile

Peter Diaz is the CEO of Workplace Mental Health Institute. He’s an author and accredited mental health social worker with senior management experience. Having recovered from his own experience of bipolar depression, Peter is passionate about assisting organisations to address workplace mental health issues in a compassionate yet results-focussed way. He’s also a Dad, Husband, Trekkie and Thinker.

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reduce absenteeism and boost productivity

Mental Wealth at Work: A Proven Strategy to Reduce Absenteeism in Australian Businesses

There’s something unspoken in a lot of Aussie workplaces. You hear it in that awkward pause before a Zoom call kicks off. Or when someone asks, “How’s everyone doing?” — and gets a quick, polite “Yeah, good thanks” from the group. Even though… clearly not everyone is. This often hints at underlying workplace mental health issues.

It’s not always burnout. Or anxiety. Or overwhelm. But it’s something. And whatever it is, it’s costing teams more than just a bad day. It’s contributing to employee mental health and absenteeism, impacting productivity, focus, energy, and creativity. The spark that makes work meaningful — and people feel human.

We’ve normalised it, though. Tired teams, constantly in catch-up mode. Leaders juggling too many hats. People pushing through, because that’s the Aussie way, right? Get on with it. Tough it out. This often leads to work from home burnout and working from home stress.

reduce absenteeism and boost productivity
Photo by Marc Mueller: https://www.pexels.com/photo/man-sitting-in-front-of-computer-380769/

But what if we didn’t have to keep doing it that way? What if we prioritised workplace wellbeing through effective workplace mental health programs and employee wellbeing programs?

Mental Health at Work Is the Start. Mental Wealth Is the Game Changer.

Most businesses are already on board with the importance of mental health at work. The campaigns, the stats, the activities for Mental Health Month — maybe you’ve done a mindfulness session or joined a step challenge. You might have participated in mental health awareness training or mental health awareness activities.

All good stuff. But let’s take it further.

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Expert insights and tips on how to build resilient and mentally healthy workplace cultures delivered straight to your inbox each month.

Mental Wealth is what happens when you build something deeper. It’s not just about surviving the tough days — it’s about having the tools, the mindset, and the community to get through them well. It’s resilience with resources. Not just for the breakdown moments. For the everyday. This is about building mental health resilience and promoting a mentally wealthy workforce.

Stress in the Workplace Is Real. But It Can’t Be the Default.

Look, stress in the workplace is real. We all know that. Deadlines exist. Tricky conversations need to happen. And yes, some weeks will be chaotic. This can lead to psychological injuries and mental injury at work.

But when that chaos becomes business as usual? When every day feels like a pressure cooker? That’s when the cracks appear.

People start missing work. (Absenteeism creeps up, often as sick days mental health or sick leave for mental health). Emails get shorter. Smiles fade. Teams disconnect. The work still gets done — but not with the energy, care, or collaboration it needs. Workplace bullying signs and a toxic work culture can also emerge.

And if no one names it? It gets dismissed as laziness. Or “poor attitude”. Or not being a “culture fit”.

When really, it’s just a sign of people running on empty, facing potential workplace burnout.
So What Does Mental Wealth Actually Look Like?

It’s not a checklist. It’s more a feeling you get when you walk into the room. It’s about cultivating psychological safety in the workplace.

It’s the team that can laugh — even when it’s flat out. The manager who checks in and really listens, demonstrating skills learned in manager mental health training or resilient leadership training. The colleague who quietly covers for someone who’s struggling, no questions asked.

Sometimes it means pushing back on that unnecessary 7th meeting. Or making it okay to not reply to emails after hours. Or simply recognising that support at work isn’t just nice — it’s necessary. This often ties into good risk management for supervisors and managers regarding employee mental health.
When people feel resourced, supported, and heard — not micromanaged, not burnt out — that’s when productivity lifts. Not because of pressure. But because people have the headspace to think clearly and the emotional fuel to contribute meaningfully. This is a key benefit of mental health training in the workplace.

This Isn’t Just a Leadership Program. It’s a Human One.

A lot of companies handball this stuff to HR. Or expect team leaders to figure it out solo. And sure, an anxiety management course or leadership training can absolutely help. Corporate mental health training is a great starting point, as are mental health courses for managers.

But workplace culture isn’t built in training rooms. It’s built in small, daily moments:

  • The way people speak to each other
  • How you respond when someone says, “Honestly, I’m not okay” (which might indicate signs suicidal or the need for suicide prevention training)
  • Whether it’s safe to take a mental health day, or silently frowned upon

Workplace burnout doesn’t explode out of nowhere. It drips in slowly — through unspoken expectations, a lack of recognition, and not enough time to recover. This highlights the importance of burnout prevention strategies and burnout prevention training.

And the good news? Culture is everyone’s job to shift. This includes addressing issues like bullying in the workplace training and anti bullying training for employees.

What Happens When You Get Mental Wealth Right?

The changes are subtle at first.

Someone takes fewer sick days. (Absenteeism drops). Another starts sharing ideas again. Deadlines aren’t panic-inducing anymore. People start showing up — not just in body, but in mind and spirit. This demonstrates the success of employee resilience programs and corporate wellbeing programs.
Stress is still there. But now, it’s met with mental wealth — with boundaries, with kindness, and with systems that actually support people. This often involves stress management courses and resilience training in the workplace.

And that’s when the magic happens. Teams collaborate better. Work gets done with intention. And slowly, people stop surviving work — and start enjoying it again. This is the goal of building resilient teams and fostering team resilience in the workplace.

Before You Go

If any of this hit a nerve, it’s probably because you’ve lived it.

That slow, creeping fatigue. That sense that work’s taking more than it gives. That you’re expected to be productive — even when you’re barely coping.

That’s why we talk about mental wealth. Because it’s not fluffy. It’s not optional. It’s the foundation for everything else, leading to improved employee health and wellbeing strategy and reduced statistics on mental health in the workplace.

Want to learn more? Start a conversation in your team. Or grab a copy of Mental Wealth — not because we wrote it, but because it just might be the beginning of something better. Consider exploring corporate mental health programs or mental health training for managers.

Work shouldn’t cost you your mind. Or your health. Or your life outside of it.

And we believe truly, it doesn’t have to.

Author: Peter Diaz
Peter Diaz profile

Peter Diaz is the CEO of Workplace Mental Health Institute. He’s an author and accredited mental health social worker with senior management experience. Having recovered from his own experience of bipolar depression, Peter is passionate about assisting organisations to address workplace mental health issues in a compassionate yet results-focussed way. He’s also a Dad, Husband, Trekkie and Thinker.

Connect with Peter Diaz on:
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What Most People Don’t Know About Psychological Injury at Work

Traditionally, when speaking of Workplace Health and Safety, psychological injury is not something we thought about. But, as many professionals have realized lately, a Workplace Health and Safety strategy is severely incomplete without taking psychological injury into account. (for help creating a Mental Health Workplace Strategy visit www.wmhi.com.au) Psychological injury is also known as psychiatric injury, and it includes all mental, emotional and physical injuries acquired from the place of employment. Employees that suffer from a psychological injury due to an employer’s negligence can take legal steps against their employers, so it is essential to create a safe working environment to prevent such occurrences. Legally, it’s no longer ok to ignore the psychological safety of employees. Managers are now liable.

Yet, how do we know if an employee is at risk of psychological injury at work? One symptom of employees that are suffering from psychological injuries is a noticeable and measurable reduction in their production or in the way they handle, or their inability to handle, emotional issues. For example, they may become acutely defensive even when feedback given in a reasonable manner. Unfortunately, many businesses refuse to recognize that a place of business can have a severe psychological impact on its employees. However, considering that employees in full-time employment spend a significant portion of their time at work,it is clear that a workplace plays a vital role in an employee’s life. As well as their psychological state.


Read more on psychological injury at work and recovery…


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Traditionally, psychological injury was thought to be brought about by stressors in the workplace such as extremely high workloads, difficult employees, unrealistic deadlines or unrewarding work. Under this assumption, it was thought that a combination of stressors in a place of business increased the risk of psychological injury significantly. However, according to recent studies, other crucial factors can affect or cause mental injury at work. According to these studies, relationships at work and the level of support given to employeesis more likely to cause psychological injuries than anything else. In this regard, the less supported, the less valued and the less understood an employee feels at work, the greater the risk of a psychological injury.

This not only indicates that a change of attitude and behavior is required from employers;it also emphasizes the need to establish interpersonal relationships with employees. A positive relationship between employers and their employees creates a platform to handle conflicts well, which reduces the number of psychological injury claims made by employees. Additionally, through positive work relationships, collaborative behavior is encouraged, which promotes the establishment of considerations that can regulate the number of psychological injury cases that may arise.

A business that supports its employees through flexible arrangements makes employees feel valued, which encourages productivity in the personal and business lives of employees. To reduce conflict brought about by psychological injuries, it is essential for employers to create a safe work environment that is free of discriminatory practices and one that fosters positive work relationships between employees of all levels. By instituting training, campaigns and prevention strategies, employees can become more engaged, happier and less inclined to take legal action.

It takes effort, from both the employers and their employees to reduce the instances of injury. But, ultimately, it’s the employers responsibility to take the initiative to create a psychologically safe environment at work.

We help management create psychologically safe environments, and minimise psychological injury, with our many programs. In particular, our flagship course the Workplace Mental Health Masterclass for Leaders. Check it out and see if it can help you too.

Author: Peter Diaz
Peter-Diaz-AuthorPeter Diaz is the CEO of Workplace Mental Health Institute. He’s an author and accredited mental health social worker with senior management experience. Having recovered from his own experience of bipolar depression, Peter is passionate about assisting organisations to address workplace mental health issues in a compassionate yet results-focussed way. He’s also a Dad, Husband, Trekkie and Thinker.

Connect with Peter Diaz on:
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